FAQ

General Issue

Order modification
Email us at shop.misssaturday@gmail.com within One hour of placing your order with the following Subject: modification/ Cancel.

Can I change my address on my Order?
Email us at shop.misssaturday@gmail.com

What if my order is defective/ Incorrect?
If you've received a defective or incorrect item, please contact shop.misssaturday@gmail.com with your order number and a photo of the damage or the wrong item you received. We'll make it right from there.

Will I be charged duties?
Unfortunately, at this time, we cannot estimate or cover duties that come with customs. Customers are responsible for paying for any accruing customs, and refusal to do so will result in the package being sent back to us. You will only be refunded the difference of your order after return shipping fees are deducted. As we grow, we hope to offer an option to pay duties at check out! Indian customers will not be charged duties.

How long does shipping take?

How much is shipping?

What is international?
Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Cuba, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands, Honduras, Hong Kong SAR, India (36 of 37 states), Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, North Korea, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mexico, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand (16 of 17 regions), Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Qatar, Cameroon, Russia, Rwanda, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Vincent & Grenadines, Sudan, Suriname, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, United Arab Emirates, U.S.A, U.S. Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, British Virgin Islands, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

How do I get my store credit?
Please see our return portal here, follow the instructions and your store credit will be emailed to you.

What payment do you accept?
Visa, Mastercard,UPI,Google Pay.

Will you replace lost Items?
Please purchase Saturday insurance so we are able to replace your item if lost.
If you do not purchase insurance, we will not be able to replace lost packages.

What is Miss Saturday Insurance?
When purchasing Saturday Insurance, you are purchasing protection for your package; in the event your package is lost, stolen or damaged in transit, you are entitled to a reorder of refund of your purchase. If your package is lost, stolen or damaged and you have purchased insurance, please contact shop.misssaturday@gmail.com with your order number and claim as the subject line (ex. SAT100000 Claim) with details of order issue. Our team will help you out from there.

Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") in India must be filed after 7 days and within 30 days from the last checkpoint. All claims must be filed within 60 days of the order date. If your claim falls outside of then, you will not be eligible for a reorder or refund.
Please note that Miss Saturday is not responsible for uninsured orders that are lost, stolen or damaged in transit you are responsible for costs of replacement.